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FREQUENTLY ASKED QUESTIONS |
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What time
will the flowers or gift be delivered?
Our local florist drivers and special delivery service will normally
deliver during business hours – 9am until 5pm. If there is a
specific delivery requirement (i.e. delivery to a school before 3pm)
please detail this on the special instructions section of the order,
and we will do our up most to try to accommodate your request.
However, during busy periods and florist half-day closing, these
delivery times may differ slightly, and we reserve the right to
deliver up until 8pm in exceptional occasions. |
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What if the recipient is not available to accept the delivery?
As the flowers that you send may be a surprise, it is inevitable
that in some cases the recipient may not be available to accept
their flowers at the address you have provided.
If this is the case, our flower delivery driver will endeavor to try
one of the following alternatives:
Firstly, the florist delivery driver may leave your flower delivery
either with a neighbor or in a safe place at the address, if this is
possible.
If this is not possible, the florist delivery driver shall try to
deliver the flowers to the address later in the day, or return to
the florist with the delivery.
If it has not been possible to deliver the flowers, the florist's
driver will leave a calling card to advise the recipient of the
action taken, the whereabouts of the flowers and/or the shop's
contact name and telephone number.
When contacted by the recipient, our florist delivery driver will
arrange re-delivery for the same day if possible, next day or an
agreed day (of the recipient's choosing). |
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Is it possible to specify a delivery time for flowers or gifts?
With the obvious exception of funeral ceremonies, we are unable to
guarantee delivery time preferences due to the demands placed upon
our flower delivery drivers.
Please detail any preferences on the special delivery section of the
order, and we will do our up most to try to accommodate for your
request. Please remember that this is a preference, and we cannot
guarantee or be committed to any specific delivery time. |
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Is it possible to find out if my order has been delivered?
Yes, although as we deliver until 6pm and in exceptional
circumstances until 9pm, it is best to wait until after 6pm on the
date of delivery before enquiring. Our local florist drivers should
be making their final rounds by this time.
If the delivery has not been made by this time, we should be able to
confirm the status of delivery. If this is the case, your flowers
will typically be awaiting delivery or re-delivery (having already
tried to deliver your flowers or gift). |
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Will I receive confirmation that my order has been delivered?
No, unfortunately we are unable to send an email to confirm that
delivery has been made. However, if you wish to call our flower
delivery order hotline on 00 91 9997 3335 95, our team will be more
than happy to help and check the status of your order. |
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Is it possible
to amend details of my order?
The best method to ensure that your amendments are carried out
immediately is to contact our order hotline on 00 91 9997 3335 95
quoting your order reference number, followed by your desired
amendments. |
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Can you guarantee the flower delivery time of funeral flowers?
Yes, when you place an order online or via our order hotline, you
are able to specify the required flower delivery time.
If the flowers are to be delivered to a funeral director or chapel
of rest, please provide as much detail as possible. As all our
florists have local knowledge, you can be assured that they will
take every care to ensure that your flowers are delivered in a
timely manner.
It is important to ensure that you provide a contact telephone
number for the intended delivery address, and for yourself should
there be any difficulties with your order.
We will try and adhere to your specified funeral time and
instructions. Please note that any errors in delivery details may
delay the delivery of your order, so please ensure that all details
are accurate.
Suitable flowers to send as a mark of respect or condolence include:
Funeral flowers
Sympathy flowers
Wreaths
Traditional flowers
Fruits |
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How are orders delivered?
As a specialist floral gifting company, we are able to deliver
flowers either via our exclusive network of local florists or via
our specialist flower delivery courier service.
If you would like further information regarding these services,
please contact our customer services department on 00 91 9997 3335 95. |
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What is the contact telephone number for BuyFlowersGiftsOnline.com?
24 Hours Contact Service 00 91 9997 3335 95 |
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What is the correspondence address for BuyFlowersGiftsOnline.com?
contact@buyflowersgiftsonline.com |
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Can I
add a personal message with flowers or gifts?
Yes, you are able to provide a personal message to accompany your
flowers or gifts. This is part of the check out procedure and may be
added either online or given when calling our flower delivery
hotline.
As the message will be on a message card, it is important to ensure
that you limit the message to as minimum as practical. |
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Can you deliver flowers internationally, and what is the typical
cost?
Yes, as a global flower delivery company we are presently able to deliver flowers to about 30 countries.
All prices on Buy Flowers Gifts Online .com are the total and
all-inclusive price you will pay. There are no additional service
fees, taxes, or delivery charges at check-out.
All flowers and gifts displayed on our website are quoted in US
dollars. If you use a non-US credit card, your card provider will
convert this from US Dollar and charge your credit card in your
native currency at the daily rate at the time of your purchase.
If you wish to contact our order hotline from overseas, please call
00 91 9997 3335 95. |
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Can I order
flowers which aren't shown online?
Yes, you can order a customized bouquet or specific flowers by
calling our florist delivery order hotline on 00 91 9997 3335 95 or
emailing us at contact@buyflowersgiftsonline.com |
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I was unable to complete my order on the website, what should I do?
Due to the nature of the Internet, conditions outside of our control
may affect the use of our website, typical examples of this include,
Internet security software such certain firewalls, cookie barriers,
and company network restrictions.
It is important to contact us if you have experienced any issues, as
we can either help you regarding your order over the phone, or talk
you through the use of our web site. To contact us, please call 00
91 9997 3335 95. |
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Can I order flowers to be delivered a week or more in the future?
Yes, you can order in advance for every day of the year apart from
Sundays and public holidays. If you require delivery on a Sunday or
public holiday, please call our flower delivery hotline on 00 91
9997 3335 95 and we'll do our very best to try and accommodate your
request. |
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Can you
provide wedding flowers and wedding gifts?
Yes, as a specialist floral gifting company we are able to send a
variety of gifts. Whether to congratulate the happy couple or to say
thank you to friends and family.
Wedding flowers or bouquets and floral arrangements are a little
more specialist, and need that personal touch, which can be provided
by our network of skilled local florists. |
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If I order flowers today, can I still have same day flower delivery?
If you complete your order before our 12 noon same-day cut-off time
and your order consists entirely of ‘same-day’ gifts, we will be
able to send your flowers and gifts on the same day (Monday-Friday).
If any delivery problems are encountered during the allocation of
your order, we will contact you as soon as possible. For this
reason, it is important that you provide us with your full contact
details when placing your order. |
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Can I send flowers
anonymously?
Yes, you can send a message without your name on. We do however ask
for your contact details for our records and to ensure that we can
reach you if there is a problem or query with your order. |
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contact@buyflowersgiftsonline.com |
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